Generating Novelty Through Interdependent Routines: A Process Model of Routine Work

Volume: 27, Issue: 3, Pages: 659 - 677
Published: May 6, 2016
Abstract
We investigate how multiple actors accomplish interdependent routine performances directed at novel intended outcomes and how this affects routine dynamics over time. We report findings from a longitudinal ethnographic study in an automotive company where actors developed a new business model around information-based services. By analyzing episodes involving interdependent routines, we develop a process model of routine work and dynamics across...
Paper Details
Title
Generating Novelty Through Interdependent Routines: A Process Model of Routine Work
Published Date
May 6, 2016
Volume
27
Issue
3
Pages
659 - 677
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