Generating Novelty Through Interdependent Routines: A Process Model of Routine Work
Abstract
We investigate how multiple actors accomplish interdependent routine performances directed at novel intended outcomes and how this affects routine dynamics over time. We report findings from a longitudinal ethnographic study in an automotive company where actors developed a new business model around information-based services. By analyzing episodes involving interdependent routines, we develop a process model of routine work and dynamics across...
Paper Details
Title
Generating Novelty Through Interdependent Routines: A Process Model of Routine Work
Published Date
May 6, 2016
Journal
Volume
27
Issue
3
Pages
659 - 677
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