Original paper
How Offshoring Elicits Reconfiguration of the Service Production System
Abstract
Service production systems can be seen as a structure consisting of task execution, resources executing tasks and the service output received by the client. Offshoring acts as an exogenous shock to such a service production system. Drawing on practice theory and applying a multiple case methodology to a large, multinational shipping company we investigate how offshoring to an emerging economy leads to misalignment of the system. We then find...
Paper Details
Title
How Offshoring Elicits Reconfiguration of the Service Production System
Published Date
Jan 1, 2014
Volume
2014
Issue
1
Pages
16713 - 16713
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