What about the workers? Roles and skills for employees in hotels of the future

Hotels are diverse and constantly evolving, changing over time, inter alia, in their shape and appearance, their size, purpose, location and, perhaps above all, their representation of luxury and comfort. These changes have been and, intuitively, will continue to be driven by a complex amalgam of drivers. Representations that depict hotels of the future accommodate the consequences of change in varying ways – design, service, interaction with...