Servant leadership, distributive justice and commitment to customer value in the salesforce

Purpose – The purpose of this research is to further understand salesperson distributive justice judgments by examining two controllable factors that may influence these perceptions: sales leadership (i.e. servant leadership) and salesforce control (i.e. quota). Design/methodology/approach – The sample included 279 business-to-business salespeople from across the USA. Structural equation modeling was used to analyze the data. Findings – Servant...