A case study on occupational stressors and effective stress management interventions from a call center perspective

This case study explores the realities of work stress in the Nigerian call center context and employees’ views on how effective stress management practices can improve workplace well-being. A total of 30 participants (20 call center agents and 10 team managers) employed in two different call centers took part in the study. Semi-structured interviews were conducted about the impact of call center working conditions on employee well-being while...