From an apparent failure to a success story: ERP in China—Post implementation

This article follows on from a case study discussed in Avison and Malaurent (2007) which described a largely unsuccessful implementation of a French multinational corporation’s enterprise resource planning (ERP) project in its Chinese subsidiaries. Many features imposed by the ERP template did not fit in the Chinese context. This present article describes what happened next. Rather than resist the system totally by not using it, the Chinese...