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A Study of Outsourcing and Performance of Commercial Banks in Lagos, Lagos State, Nigeria

Abstract
The study assessed the outsourced services in Nigerian Commercial Banks. It also examined reasons for outsourcing business services with a view to identifying benefits and challenges facing outsourcing in the commercial banking industry of Lagos, Lagos State, Nigeria.
  • References (19)
  • Citations (0)
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References19
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#1Nita Brooks (UA: University of Arkansas)H-Index: 1
Gartner has estimated that one of every twenty U.S. technology jobs will be moved offshore by the year 2005 (16). To date, outsourcing has led to the increased application of collaborative technologies as well as a rise in virtual team development. This growth leads to changes and challenges related to the nature of IT work. In an effort to begin understanding these challenges, this paper examines information technology outsourcing from the perspective of its potential effects on IT workers and ...
44 CitationsSource
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#1Isaac AdeyemiH-Index: 1
#2Olawale IbrahimH-Index: 1
This study focused on the effect of outsourcing strategy on project success, A study of Nestle Nigeria PLC. Copies of Questionnaire were administered using stratified sampling techniques for the purpose of data collection and interviews were also conducted to authenticate the information derived. The data obtained was analyzed using frequency distribution and Chi-Square analysis. The findings revealed among others that firms outsourced their production process in order to manage cost, reduce tim...
4 Citations
#1Ranjana AgarwalH-Index: 1
#2Syeedun Nisa (Jamia Hamdard)H-Index: 1
Technological progress and rise of knowledge industries have created new business opportunities in the global scenario. After low end business processing, global corporations have started outsourcing high-value added forms of business process outsourcing. This has given rise to a new trend in outsourcing, Knowledge Process Outsourcing, KPO. This includes research and work on intellectual property, equity and finance, analytics, market research and data management, etc. After achieving success in...
10 CitationsSource
While a positive link between information and communication technology (ICT) and firm performance is well documented, the exact channel remains unclear. We propose an innovative link: ICT fosters product and process innovations by facilitating employee participation and outsourcing. Employee participation is enhanced by horizontal employee communication and ICT training, whereas outsourcing is spurred by easier communication between firms and costs savings. Our results from a large and represent...
66 CitationsSource
#1Bhimrao Ghodeswar (National Institute of Industrial Engineering)H-Index: 2
#2Janardan Vaidyanathan (National Institute of Industrial Engineering)H-Index: 1
Purpose – This paper sets out to review the different types of outsourcing, its drivers and process, and to identify world‐class capabilities that host organisations can leverage.Design/methodology/approach – This paper is primarily based on a review of literature.Findings – Outsourcing helps the organisation to achieve higher levels of value creation for the final customer. Drivers of outsourcing emanate from organisational initiatives, improvement focus, financial and cost objectives, or growt...
76 CitationsSource
#1Peter Maskell (CBS: Copenhagen Business School)H-Index: 27
#2Torben Pedersen (CBS: Copenhagen Business School)H-Index: 45
Last. Jens Dick-Nielsen (CBS: Copenhagen Business School)H-Index: 7
view all 4 authors...
A corporation's offshore outsourcing may be seen as the result of a discrete, strategic decision taken in response to an increasing pressure from worldwide competition. However, empirical evidence of a representative cross-sector sample of international Danish firms indicates that offshore sourcing in low-cost countries is best described as a learning-by-doing process in which the offshore outsourcing of a corporation goes through a sequence of stages towards sourcing for innovation. Initially, ...
202 CitationsSource
#1Zoran Perunovic (DTU: Technical University of Denmark)H-Index: 6
#2Torben Ravn Andersen (DTU: Technical University of Denmark)H-Index: 6
Last. Mads Christoffersen (DTU: Technical University of Denmark)H-Index: 6
view all 3 authors...
45 Citations
This paper notes and explains the increasing use of service level agreements (SLAs), stresses their importance to insourcing and outsourcing relationships, proposes a taxonomy of service attributes, and recommends a hierarchical methodology for constructing SLAs. Evidence from interviews and examination of SLA documents suggests that well-designed SLAs contribute to fruitful relationships between business partners. The proposed methodology and taxonomy will simplify the time-consuming tasks of w...
24 CitationsSource
#1Oz Shy (Social Science Research Center Berlin)H-Index: 25
#2Rune StenbackaH-Index: 18
We investigate firms' outsourcing decisions when production requires a large number of inputs. The novelty of our approach is that it provides a testable framework to characterize the equilibrium fraction of outsourced inputs. We demonstrate that intensified competition in a Cournot market for the final good typically enlarges the set of outsourced components relative to those produced in-house. The proportions of outsourced inputs are found to be strategic substitutes independently of whether f...
54 CitationsSource
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