STAFF TRAINING IN HOSPITALITY SECTOR AS BENEFIT FOR IMPROVED SERVICE QUALITY

Published: May 1, 2014
Abstract
Contemporary hotel industry is facing many challenges which are closely connected to the changes that occur both in the field of tourist demand and tourist supply. The changes refer to quality of services at first place, since the needs of tourists change rapidly towards higher quality and different products. Having in mind the character of the activities in hospitality industry where a direct contact between employees and guests is necessary...
Paper Details
Title
STAFF TRAINING IN HOSPITALITY SECTOR AS BENEFIT FOR IMPROVED SERVICE QUALITY
Published Date
May 1, 2014
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