Using the socio-economic approach to management to augment Lean Six Sigma

Purpose – The purpose of this paper is to present a framework and a case that delineates the coordinated use of the socio-economic approach to management (SEAM) and Lean Six Sigma (LSS) to facilitate operational change. Design/methodology/approach – This study uses action research and thematic analysis to explore the augmentation of existing process improvement and organizational assessment methodologies in a production environment. Findings –...