Complexity of service value networks: conceptualization and empirical investigation

Volume: 47, Issue: 1, Pages: 53 - 70
Published: Jan 1, 2008
Abstract
This paper explores how service value is created in a network context and how the structure and dynamics of the value network as well as customer expectations influence the complexity of the services ecosystem. The paper then discusses what transformative role information and communication technology (ICT) plays in coordinating and delivering value and managing this complexity. A conceptual model is developed for understanding and investigating...
Paper Details
Title
Complexity of service value networks: conceptualization and empirical investigation
Published Date
Jan 1, 2008
Volume
47
Issue
1
Pages
53 - 70
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.