A Typology for Service Supply Chains and Its Implications for Strategic Decisions

The strategic management of service supply chains is largely undeveloped despite recent emphasis on service supply chain management as the next frontier of competitive advantage. We propose a new typology for service supply chains that focuses on the service delivery process and is based on two process-related criteria: what is being processed (i.e., people, data, or things) and how it is being processed (i.e., through transforming or...