Use of lean sigma principles in a tertiary care otolaryngology clinic to improve efficiency

Objectives/Hypothesis To apply Lean Sigma, a quality‐improvement strategy supported by tactical tools to eliminate waste and reduce variation, to improve efficiency of patient flow in a large tertiary otolaryngology clinic. The project goals were to decrease overall lead time from patient arrival to start of interaction with care provider, improve on‐time starts of patient visits, and decrease excess staff/patient motion. Study Design...