Information Technology Impact on Process Output and Quality
Abstract
Our work represents one of the first attempts to assess the impact of IT information technology on both process output and quality. We examine the optical character recognition and barcode sorting technologies in the mail sorting process at the United States Postal Service. Our analysis is at the application level, and thus does not involve the aggregation of IT impact over multiple processes. We use data from 46 mail processing centers over 3...
Paper Details
Title
Information Technology Impact on Process Output and Quality
Published Date
Dec 1, 1997
Journal
Volume
43
Issue
12
Pages
1645 - 1659
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