A Performance Metric and Goal-Setting Procedure for Deadline-Oriented Processes

Volume: 22, Issue: 3, Pages: 726 - 738
Published: May 1, 2013
Abstract
Aperformance metric and goal-setting procedure is defined for an order fulfillment operation. In this operation, order requests arrive continuously, and filled orders are shipped at a specific time each day. The metric links the continuous operation of order fulfillment to the scheduled shipment times. To prescribe goals against the metric, a performance model is developed that incorporates the motivational effect of a goal. Goal-Setting Theory...
Paper Details
Title
A Performance Metric and Goal-Setting Procedure for Deadline-Oriented Processes
Published Date
May 1, 2013
Volume
22
Issue
3
Pages
726 - 738
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