Consultant competence trust doesn't pay off, but benevolent trust does! Managing knowledge with care
Abstract
Purpose – Consultants are hired for their domain expertise. For long‐term engagements, the role of their expertise diminishes as the need to develop personal trust gains significance for a successful project outcome. The purpose of this paper is to examine trust and knowledge management in the context of project teams, exploring the trusting relationship between external consultants and internal clients.Design/methodology/approach – Two...
Paper Details
Title
Consultant competence trust doesn't pay off, but benevolent trust does! Managing knowledge with care
Published Date
Apr 6, 2010
Volume
14
Issue
2
Pages
202 - 213
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