Global delivery models: The role of talent, speed and time zones in the global outsourcing industry

Volume: 46, Issue: 7, Pages: 850 - 877
Published: Jul 2, 2015
Abstract
Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location...
Paper Details
Title
Global delivery models: The role of talent, speed and time zones in the global outsourcing industry
Published Date
Jul 2, 2015
Volume
46
Issue
7
Pages
850 - 877
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