Satisfaction and choice: a view from the plans
Abstract
Communitywide surveys have demonstrated that managed care enrollees tend to express higher satisfaction with their health plan if they have been given the opportunity to make a choice between managed care and fee-for-service plans. This DataWatch shows similar results with plan-specific data, even for enrollees whose plan benefits include coverage for out-of-network services. That is, what matters seems to be choice at the time of enrollment,...
Paper Details
Title
Satisfaction and choice: a view from the plans
Published Date
May 1, 1997
Journal
Volume
16
Issue
3
Pages
209 - 217
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Notes
History