The productivity challenge in services: measurement and strategic perspectives
Abstract
The concept of productivity is at the heart of economic theory, management science and operational management of firms and organizations. Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of this critical debate. Both conceptually and methodologically, services are indeed a major challenge to the concept of productivity. The objective of this...
Paper Details
Title
The productivity challenge in services: measurement and strategic perspectives
Published Date
Feb 1, 2013
Journal
Volume
33
Issue
3-4
Pages
282 - 299
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