Integrating Distributed Work: Comparing Task Design, Communication and Tacit Coordination Mechanisms
Published: Jan 1, 2008
Abstract
We investigate coordination strategies in the remote delivery of business services (i.e. Business Process Offshoring). We analyze 126 surveys of offshored processes to understand both the sources of difficulty in the remote delivery of services as well as how organizations overcome these difficulties. We find that interdependence between offshored and onshore processes can lower offshore process performance. Investment in coordination mechanisms...
Paper Details
Title
Integrating Distributed Work: Comparing Task Design, Communication and Tacit Coordination Mechanisms
DOI
Published Date
Jan 1, 2008
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