Beyond Microblogging: Conversation and Collaboration via Twitter

The microblogging service Twitter is in the process of being appropriated for conversational interaction and is starting to be used for collaboration, as well. In an attempt to determine how well Twitter supports user-to-user exchanges, what people are using Twitter for, and what usage or design modifications would make it (more) usable as a tool for collaboration, this study analyzes a corpus of naturally-occurring public Twitter messages...