Conflict on interprofessional primary health care teams – can it be resolved?

Published on Jan 1, 2011in Journal of Interprofessional Care1.77
· DOI :10.3109/13561820.2010.497750
Judith Belle Brown41
Estimated H-index: 41
(UWO: University of Western Ontario),
Laura Lewis3
Estimated H-index: 3
(UWO: University of Western Ontario)
+ 3 AuthorsM. Janet Kasperski6
Estimated H-index: 6
Increasingly, primary health care teams (PHCTs) depend on the contributions of multiple professionals. However, conflict is inevitable on teams. This article examines PHCTs members' experiences with conflict and responses to conflict. This phenomenological study was conducted using in-depth interviews with 121 participants from 16 PHCTs (10 urban and 6 rural) including a wide range of health care professionals. An iterative analysis process was used to examine the verbatim transcripts. The analysis revealed three main themes: sources of team conflict; barriers to conflict resolution; and strategies for conflict resolution. Sources of team conflict included: role boundary issues; scope of practice; and accountability. Barriers to conflict resolution were: lack of time and workload; people in less powerful positions; lack of recognition or motivation to address conflict; and avoiding confrontation for fear of causing emotional discomfort. Team strategies for conflict resolution included interventions by tea...
  • References (23)
  • Citations (91)
5 CitationsSource
#1Susan BaxterH-Index: 19
#2Shelagh Brumfitt (University of Sheffield)H-Index: 12
118 CitationsSource
#1Tova HendelH-Index: 7
#2Miri FishH-Index: 2
Last.Ornit BergerH-Index: 1
view all 3 authors...
38 CitationsSource
7 CitationsSource
523 CitationsSource
#1Richard T. Penson (Harvard University)H-Index: 46
#2Helena Kyriakou (Harvard University)H-Index: 1
Last.Thomas J. Lynch (Harvard University)H-Index: 68
view all 5 authors...
33 CitationsSource
#2Linda JonesH-Index: 1
Last.Daniel WayH-Index: 3
view all 3 authors...
92 CitationsSource
7 CitationsSource
26 CitationsSource
546 CitationsSource
Cited By91
#1Veronica O'Carroll (St And: University of St Andrews)H-Index: 2
#2Linda McSwiggan (Dund.: University of Dundee)H-Index: 3
Last.Martin Campbell (St And: University of St Andrews)H-Index: 9
view all 3 authors...
#1Erika Gergerich (NMSU: New Mexico State University)H-Index: 3
Last.Mary Alice Scott (NMSU: New Mexico State University)H-Index: 2
view all 3 authors...
1 CitationsSource
#1Cicilia Ika (UI: University of Indonesia)
#2Enie Novieastari (UI: University of Indonesia)H-Index: 1
Last.Tuti Nuraini (UI: University of Indonesia)H-Index: 2
view all 3 authors...
#1Junko Fujita (Juntendo University)H-Index: 6
#2Sakiko Fukui (Osaka University)H-Index: 1
Last.Mayuko Tsujimura (Chiba University)H-Index: 2
view all 4 authors...
#1Jennifer K. Walter (Children's Hospital of Philadelphia)H-Index: 1
#2Theodore E. Schall (Children's Hospital of Philadelphia)H-Index: 3
Last.Chris Feudtner (Children's Hospital of Philadelphia)H-Index: 55
view all 9 authors...
#1The‐Phung To (University of Melbourne)H-Index: 3
Last.David A Story (University of Melbourne)H-Index: 32
view all 4 authors...
#1Marion JonesH-Index: 2
#2Jill ThistlethwaiteH-Index: 22
#1Michael Broukhim (University of California, Berkeley)H-Index: 1
#2Francis K.O. Yuen (CSUS: California State University, Sacramento)H-Index: 5
Last.Michael S. Wilkes (UC Davis: University of California, Davis)H-Index: 34
view all 7 authors...
3 CitationsSource
#1Sarah Burm (UWO: University of Western Ontario)H-Index: 2
#2Lisa Faden (UWO: University of Western Ontario)H-Index: 3
Last.Mark Goldszmidt (UWO: University of Western Ontario)H-Index: 13
view all 6 authors...
2 CitationsSource
View next paperThe conceptual basis for interprofessional collaboration: Core concepts and theoretical frameworks