When can you trust “trust”? Calculative trust, relational trust, and supplier performance
Abstract
Our research empirically assesses two distinct bases for trust: calculative trust, based on a structure of rewards and penalties, versus relational trust, a judgment anchored in past behavior and characterized by a shared identity. We find that calculative trust and relational trust positively influence supplier performance, with calculative trust having a stronger association than relational trust. Yet, important boundary conditions exist. If...
Paper Details
Title
When can you trust “trust”? Calculative trust, relational trust, and supplier performance
Published Date
Apr 23, 2015
Journal
Volume
37
Issue
4
Pages
724 - 741
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History