Developing Dedicated Service Employees
Volume: 4, Issue: 2, Pages: 35 - 52
Published: Jul 1, 2013
Abstract
We studied the joint associations of two service‐oriented resources—psychological climate for service and perceived internal service—with work dedication among customer‐service employees. In a cross‐sectional survey study of 1,377 retail bank employees, we found support for all three hypotheses. First, psychological climate and internal service were each positively associated with dedication. Internal service also moderated the...
Paper Details
Title
Developing Dedicated Service Employees
Published Date
Jul 1, 2013
Volume
4
Issue
2
Pages
35 - 52
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