Trust in Automation: Designing for Appropriate Reliance
Abstract
Automation is often problematic because people fail to rely upon it appropriately. Because people respond to technology socially, trust influences reliance on automation. In particular, trust guides reliance when complexity and unanticipated situations make a complete understanding of the automation impractical. This review considers trust from the organizational, sociological, interpersonal, psychological, and neurological perspectives. It...
Paper Details
Title
Trust in Automation: Designing for Appropriate Reliance
Published Date
Mar 1, 2004
Journal
Volume
46
Issue
1
Pages
50 - 80
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