Discourse About Workforce Development in Tourism—An Analysis of Public Policy, Planning, and Implementation in Australia and Scotland: Hot Air or Making a Difference?

This article addresses the contribution of the policy formulation process in driving agendas relating to workforce development in the tourism sectors of Australia and Scotland. This discussion represents an exploratory study that seeks to fill a clear conceptual and empirical gap in the extant literature. The discussion is located within wider consideration of the role of public and private sector stakeholders in policy formulation and...