Models for performance benchmarking: Measuring the effect of e-business activities on banking performance

Volume: 32, Issue: 4, Pages: 313 - 322
Published: Aug 1, 2004
Abstract
The current paper presents mathematical programming models for use in benchmarking where multiple performance measures are needed to examine the performance and productivity changes. The standard data envelopment analysis method is extended to incorporate benchmarks through (i) a variable-benchmark model where a unit under benchmarking selects a portion of benchmarksuch that the performance is characterized in the most favorable light, and (ii)...
Paper Details
Title
Models for performance benchmarking: Measuring the effect of e-business activities on banking performance
Published Date
Aug 1, 2004
Volume
32
Issue
4
Pages
313 - 322
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