Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change

Volume: 19, Issue: 1, Pages: 17 - 46
Published: Jul 1, 2002
Abstract
This paper reports on a comparative case study of 13 industrial firms that implemented an enterprise resource planning (ERP) system. It compares firms based on their dialectic learning process. All firms had to overcome knowledge barriers of two types: those associated with the configuration of the ERP package, and those associated with the assimilation of new work processes. We found that both strong core teams and carefully managed consulting...
Paper Details
Title
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Published Date
Jul 1, 2002
Volume
19
Issue
1
Pages
17 - 46
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