Organizational structure, context, customer orientation, and performance: lessons from Chinese state-owned enterprises
Abstract
This study develops a model grounded in the contingency theory (i.e., context–structure–performance) applicable to Chinese state‐owned enterprises (SOEs). Using data from a sample of 205 industrial SOEs, the study shows that SOE growth performance relative to the industry is positively predicted by formal control, inversely predicted by decentralization, and positively predicted by the interaction of the two. Customer product knowledge...
Paper Details
Title
Organizational structure, context, customer orientation, and performance: lessons from Chinese state-owned enterprises
Published Date
Sep 24, 2003
Journal
Volume
24
Issue
11
Pages
1131 - 1151
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