Interacting with the telephone

This paper describes an empirical study of the use of a mundane domestic technology—the telephone. It combines qualitative and quantitative data gathered as part of a longitudinal study of a panel of 2400 individuals distributed across 1000 UK households. It uses this data to build a rich picture of the ways in which people use the telephone in the late 1990s highlighting the way in which factors such as roles, location, life rhythms and in...