Information technology and radical re-engineering: Emerging issues in major projects

The paper examines the findings from longitudinal case study work conducted in the 1992–95 period in two organizations in the United Kingdom insurance and health care sectors. The study highlights the many cultural, political, and technical issues that emerge in the strategy and implementation of large-scale radical re-engineering projects. The radical re-engineering perspective and model for change presented by Hammer and Champy (1993) are...