End-user collaboration for process innovation in services: The role of internal resources

Published on Jan 1, 2014
Mona Ashok3
Estimated H-index: 3
Rajneesh Narula40
Estimated H-index: 40
Andrea Martínez-Noya7
Estimated H-index: 7
This paper focuses on how to improve process innovation in service sectors. To do so, we analyse how the interplay of external knowledge sources specifically, the intensity of end-user collaboration and the breadth of external collaboration and the firms internal resources impact process innovation at the firm level. Survey data from 166 Information Technology Services firms provide the empirical data, which is tested using the partial least squares structural equation model. Our results demonstrate that benefits from collaboration are not automatic, as the firms commitment of internal resources fully mediates the impact of the intensity of end-user collaboration and breadth of external collaboration on process innovation. Thus, internal resources become critical to make effective use of the knowledge residing both internally and externally, and key managerial practices that enable a firm to extract benefits from external collaboration are identified.
  • References (89)
  • Citations (4)
3 CitationsSource
#1Mulu Gebreeyesus (UNU: United Nations University)H-Index: 10
59 CitationsSource
#1Christoph Hienerth (WHU - Otto Beisheim School of Management)H-Index: 9
#2Von Hippel E (MIT: Massachusetts Institute of Technology)H-Index: 52
Last.Morten Berg Jensen (AU: Aarhus University)H-Index: 10
view all 3 authors...
70 CitationsSource
#1Johann Füller (University of Innsbruck)H-Index: 26
#2Roland Schroll (University of Innsbruck)H-Index: 3
Last.Von Hippel E (MIT: Massachusetts Institute of Technology)H-Index: 52
view all 3 authors...
26 CitationsSource
#1Manuel Bauer (WWU: University of Münster)H-Index: 1
#2Jens Leker (WWU: University of Münster)H-Index: 15
40 CitationsSource
#1Joseph F. HairH-Index: 44
#2G. Tomas M. HultH-Index: 62
Last.Marko SarstedtH-Index: 46
view all 4 authors...
3,037 Citations
#1Henry Sauermann (Georgia Institute of Technology)H-Index: 16
#2Michael Roach (UNC: University of North Carolina at Chapel Hill)H-Index: 10
131 CitationsSource
#1Joseph F. Hair (KSU: Kennesaw State University)H-Index: 44
#2Christian M. Ringle (University of Newcastle)H-Index: 48
Last.Marko Sarstedt (University of Newcastle)H-Index: 46
view all 3 authors...
588 CitationsSource
#1Marcus Matthias Keupp (HSG: University of St. Gallen)H-Index: 10
#2Maximilian Palmié (HSG: University of St. Gallen)H-Index: 5
Last.Oliver Gassmann (HSG: University of St. Gallen)H-Index: 45
view all 3 authors...
197 CitationsSource
#1Johan Frishammar (Luleå University of Technology)H-Index: 25
#2Monika Kurkkio (Luleå University of Technology)H-Index: 4
Last.Ulrich Lichtenthaler (UMA: University of Mannheim)H-Index: 17
view all 4 authors...
44 CitationsSource
Cited By4
#1Mona Ashok (University of Reading)H-Index: 3
#1Stefano Elia (Polytechnic University of Milan)H-Index: 9
#2Silvia Massini (University of Manchester)H-Index: 17
Last.Rajneesh Narula (University of Reading)H-Index: 40
view all 3 authors...
2 CitationsSource
#1Stefano EliaH-Index: 9
#2Rajneesh NarulaH-Index: 40
Last.Silvia MassiniH-Index: 17
view all 3 authors...
#1Chux Gervase Iwu (Cape Peninsula University of Technology)H-Index: 6
#2Christian Nedu Osakwe (Tomas Bata University in Zlín)H-Index: 3
Last.Joseph Omotosho Ajayi (FUTA: Federal University of Technology Akure)H-Index: 1
view all 3 authors...
1 CitationsSource