A new perspective on how to understand, assess and manage risk and the unforeseen

There are many ways of understanding, assessing and managing the unforeseen and (potential) surprises. The dominating one is the risk approach, based on risk conceptualisation, risk assessment and risk management, but there are also others, and in this paper we focus on two; ideas from the quality discourse and the use of the concept of mindfulness as interpreted in the studies of High Reliability Organisation (HRO). The main aim of the paper is...