A case study of national culture and offshoring services
Volume: 28, Issue: 8, Pages: 727 - 747
Published: Jul 18, 2008
Abstract
Purpose Prior surveys have shown that national culture is a leading cause of problems in offshoring services. The research question posed in this paper centers on how and through what specific decisions national culture affects operational implementation in offshore facilities. Design/methodology/approach A particular US service process offshored to Barbados and the Dominican Republic is studied. Ethnographic worker observations are combined...
Paper Details
Title
A case study of national culture and offshoring services
Published Date
Jul 18, 2008
Volume
28
Issue
8
Pages
727 - 747
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Notes
History