The role of IT in achieving operational agility: A case study of Haier, China

Published on Jun 1, 2012in International Journal of Information Management5.06
· DOI :10.1016/j.ijinfomgt.2012.02.001
Pei-Ying Huang2
Estimated H-index: 2
(NUS: National University of Singapore),
Tao Hua Ouyang5
Estimated H-index: 5
(Beihang University)
+ 1 AuthorsTzu-Chuan Chou11
Estimated H-index: 11
(NTUST: National Taiwan University of Science and Technology)
Abstract Operational agility has increasingly become essential for survival and prosperity for contemporary organizations. Given its significant role in a turbulent business environment, this concept has garnered considerable research attention over the past ten years. However, due to the complex nature of operational agility, how to achieve this important organizaitonal capability is still not clearly understood. Thus the present study attempts to open this black box through examing a case study of Haier, the largest household appliances producer in China. The findings of this case highlight the significant role played by IT leveraging competence in achieving operational agility. It shows that IT leveraging competence helps enhance firm's ability to process information in a turbulent business environment, which results in information processing efficiency and information processing effectiveness. With the enhancement in the ability to process information, the focal firm is capable to sense and respond to market changes more readily.
  • References (9)
  • Citations (31)
Published on Mar 1, 2010in Management Information Systems Quarterly4.37
Deepa Mani9
Estimated H-index: 9
(Indian School of Business),
Anitesh Barua28
Estimated H-index: 28
(University of Texas at Austin),
Andrew B. Whinston71
Estimated H-index: 71
(University of Texas at Austin)
Organizations today outsource diverse business processes to achieve a wide variety of business objectives ranging from reduction of costs to innovation and business transformation. We build on the information processing view of the firm to theorize that performance heterogeneity across business process outsourcing (BPO) exchanges is a function of the design of information capabilities (IC) that fit the unique information requirements (IR) of the exchange. Further, we compare performance effects ...
Published on Mar 1, 2008in Information Technology & Management
Paul P. Tallon18
Estimated H-index: 18
(BC: Boston College)
Recent innovations in utility computing, web services, and service-oriented architectures, combined with a growing array of IT skills, have improved firms' ability to be more agile in responding to change. Using the resource-based view of the firm, prior research suggests that IT resources, in isolation, are unlikely to yield superior performance and so as firms try to boost their agility, the question becomes how to configure IT resources to prepare for, or react to, change. In this paper, we p...
Published on Jan 18, 2008in Strategic Direction
O. Gadiesh1
Estimated H-index: 1
Published on Nov 1, 2007in IEEE Transactions on Engineering Management1.87
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Gary Shan Chi Pan13
Estimated H-index: 13
(Singapore Management University)
+ 1 AuthorsMing Huei Hsieh2
Estimated H-index: 2
Past research using the resource-based view of a firm suggests that it is important to consider how firms develop, manage, and deploy resources and capabilities to influence the overall process of strategy formation and implementation. Relatively little research has been conducted in conceptualizing how firms implement and manage modularity of organizational routines during capability development. Yet, most companies would benefit from implementing modularity in organizational routines when comp...
Published on Jan 1, 2007in Harvard Business Review5.69
Orit Godlesh1
Estimated H-index: 1
Philip Leung1
Estimated H-index: 1
Till Vestring1
Estimated H-index: 1
From China's fast-growing middle market for reliable-enough products at low-enough prices will emerge the world's leading companies. Ignore it at your peril.
Published on Jan 1, 2007in Harvard Business Review5.69
Jeb Brungmann1
Estimated H-index: 1
C. K. Prahalad40
Estimated H-index: 40
The liberalization of markets is forcing executives and social activists to work together. They are developing new business models that will transform organizations and the lives of poor people everywhere.
Published on Sep 1, 2006in Information Systems Research2.46
Paul A. Pavlou47
Estimated H-index: 47
(UCR: University of California, Riverside),
Omar A. El Sawy31
Estimated H-index: 31
(SC: University of Southern California)
A burning question for information systems (IS) researchers and practitioners is whether and how IT can build a competitive advantage in turbulent environments. To address this question, this study focuses on the business process level of analysis and introduces the construct of IT leveraging competence---the ability to effectively use IT functionalities. This construct is conceptualized in the context of new product development (NPD). IT leveraging competence is shown to indirectly influence co...
Published on Mar 1, 2004in Organization Science3.26
Anne S. Tsui52
Estimated H-index: 52
Claudia Bird Schoonhoven7
Estimated H-index: 7
(ASU: Arizona State University)
+ 2 AuthorsGeorge T. Milkovich2
Estimated H-index: 2
(CUHK: The Chinese University of Hong Kong)
Twenty-five years of economic reform has propelled China to the center of the world's economic stage. Based on current trends, in the foreseeable future China is likely to become the largest economy in the world. China's dramatic growth may be envied by other developing economies, but for management scholars it presents an exciting intellectual puzzle. In this paper we describe the empirical context of China today, review contemporary research on Chinese management and organizations, and describ...
Published on Jun 1, 2003in Management Information Systems Quarterly4.37
Vallabh Sambamurthy40
Estimated H-index: 40
(MSU: Michigan State University),
Anandhi Bharadwaj13
Estimated H-index: 13
(Emory University),
Varun Grover66
Estimated H-index: 66
(Clemson University)
Agility is vital to the innovation and competitive performance of firms in contemporary business environments. Firms are increasingly relying on information technologies, including process, knowledge, and communication technologies, to enhance their agility. The purpose of this paper is to broaden understanding about the strategic role of IT by examining the nomological network of influences through which IT impacts firm performance. By drawing upon recent thinking in the strategy, entrepreneurs...
Cited By31
Zhen Zhu (China University of Geosciences), Jing Zhao2
Estimated H-index: 2
(China University of Geosciences),
Ashley A. Bush13
Estimated H-index: 13
(FSU: Florida State University)
Abstract Using a process component lens, this paper decomposes an e-business process into technical, relational, and business components. We then draw on resource orchestration theory to identify two managerial actions, resources structuring and capabilities leveraging in using e-business process components, to explain how these three components work together to improve competitive performance in supply chain operations. Two interesting insights emerge from our empirical research corresponds to ...
Published on Nov 1, 2019in Science of The Total Environment5.59
Lei Wen1
Estimated H-index: 1
(NCEPU: North China Electric Power University),
Zhenkai Li (NCEPU: North China Electric Power University)
Abstract In China, carbon dioxide (CO 2 ) emissions have been in a state of constant growth, and CO 2 emission reduction is a considerable challenge for China. The paper uses the IPAT-E (I = Human Impact, P = Population, A = Affluence, T = Technology, E = Energy) model to determine and classify the influencing factors of CO 2 emissions. Based on the provincial panel data, the paper used the partial least squares (PLS) method to establish a structural equation model (SEM), and analyzes the path c...
Published on Dec 22, 2017in R & D Management2.35
Zhao Cai3
Estimated H-index: 3
(USTC: University of Science and Technology of China),
Hefu Liu12
Estimated H-index: 12
(USTC: University of Science and Technology of China)
+ 1 AuthorsLiang Liang (Hefei University of Technology)
Published on Jun 18, 2019in Decision Sciences1.96
Tahir Abbas Syed (University of Manchester), Constantin Blome23
Estimated H-index: 23
(University of Sussex),
Thanos Papadopoulos26
Estimated H-index: 26
(UKC: University of Kent)
Published on May 13, 2019in Information Technology & People1.26
Soud Almahamid (Arabian Gulf University)
Purpose Synthesising theories of enterprise resource planning (ERP), psychological empowerment and agile capabilities, the purpose of this paper is to build and test a novel theoretical model linking ERP system usage with agile capabilities via users’ psychological empowerment in Jordanian commercial banks. Design/methodology/approach A questionnaire was developed to collect the relevant data based on the extant literature. The population of this study consisted of all ERP system users working a...
Published on Mar 1, 2019in Journal of Cleaner Production6.39
Yigang Wei2
Estimated H-index: 2
(Beihang University),
Xinhua Zhu (Hohai University)+ 2 AuthorsYuan Tao2
Estimated H-index: 2
(University of Cambridge)
Abstract In China, carbon emission mitigation is a considerable challenge due to the massive quantity of CO 2 emissions, which has been relentlessly growing for a long time. In this study, the Driving-Pressure-State-Impact-Response (DPSIR) method is used to identify the influential factors of China's carbon emissions. This empirical research, which is based on provincial panel data and the structural equation model through the partial least squares approach, reveals the path relationships betwee...
Sen Liu3
Estimated H-index: 3
(YUFE: Yunnan University of Finance and Economics),
Felix T. S. Chan57
Estimated H-index: 57
(PolyU: Hong Kong Polytechnic University)
+ 1 AuthorsBen Niu22
Estimated H-index: 22
(SZU: Shenzhen University)
Abstract The emergence of cloud computing has significantly changed the model used for existing information technology and enhanced agility of a firm through its pay per use mode. However, few studies have focused on this phenomenon, and prior studies are unclear regarding the impact of cloud computing on organizational agility. Therefore, this study investigates the link between cloud computing and organizational agility based on survey data from users of the Alibaba cloud in China. The empiric...
Published on Jul 1, 2017in Journal of Strategic Information Systems4.00
T. Ravichandran19
Estimated H-index: 19
(RPI: Rensselaer Polytechnic Institute)
Abstract Business environments today are characterized as being very dynamic and hyper competitive. Organizations in these environments have to be agile in order to adapt their strategies and actions to be successful. While it is recognized that information technology can enable firms to be agile, there is a limited understanding of the mechanisms through and the contexts in which Information Technology (IT) enhances agility. This study examines two key antecedents of organizational agility, nam...
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