Testing the interactive effects of outcome favourability and procedural fairness on members' reactions towards a voluntary professional organization

Questionnaire data from 213 members of a voluntary professional organization were used to examine the interactive effects of outcome favourability and structural procedural fairness in organizational decision making on members' commitment to and resentment towards the organization. The focal interaction emerged on resentment such that members had particularly high resentment when the outcome was unfavourable and procedures were unfair. However,...