A case study of factor influencing role improvisation in crisis response teams

Common characteristics of crisis situations are ambiguous and unplanned for events. The need for improvised roles can therefore be an imperative factor for the success of an operation. The aim of this study is to deepen the understanding of the processes taking place during improvised work as it happens. A case study of a crisis management team at work is presented and provides an in-depth analysis of the information and communication flow of...