Cross-Cultural (mis)Communication in IS Offshoring: Understanding through Conversation Analysis

Volume: 23, Issue: 4, Pages: 249 - 268
Published: Dec 1, 2008
Abstract
The offshoring of information systems (IS) work has seen phenomenal growth in the past 5 or more years. This has resulted in IS professionals, interacting with workers from vastly different cultural backgrounds, in order to deliver IS project and support services. This cultural ‘barrier’ has been highlighted in the IS literature as a key challenge for offshoring; however, the attention given to research in the field has in the main been...
Paper Details
Title
Cross-Cultural (mis)Communication in IS Offshoring: Understanding through Conversation Analysis
Published Date
Dec 1, 2008
Volume
23
Issue
4
Pages
249 - 268
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