Original paper
Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective
Abstract
Service providers often work under serious time constraints that increase the likelihood of service failure. This study uses a dual processing model to investigate how time pressure and the conscientiousness of service providers interact to influence service failure. This study hypothesizes that time pressure is positively related to service failure for health service providers with low levels of conscientiousness, but not for those with high...
Paper Details
Title
Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective
Published Date
Oct 29, 2013
Journal
Volume
8
Issue
4
Pages
659 - 677
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Notes
History