Challenges of EDI adoption for electronic trading in the London Insurance Market

This paper describes an in-depth case study, carried out over the period 1993–1997, of the attempts made to introduce an EDI service, LIMNET EPS, to support the placement of risk in the London Insurance Market. The research approach adopts a process-based methodology and develops a theoretical basis on the cultural assumptions of technology which draws on technological frames and structural culture. The main body of the paper then describes and...