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Through the lens of social capital: a research agenda for studying IT outsourcing

Published on Jun 10, 2014in Strategic Outsourcing: An International Journal
· DOI :10.1108/SO-12-2013-0025
Beena George2
Estimated H-index: 2
(University of St. Thomas (Texas)),
Rudy Hirschheim58
Estimated H-index: 58
(LSU: Louisiana State University),
Alexander von Stetten7
Estimated H-index: 7
Abstract
Purpose – This paper proposes a new research agenda for information technology (IT) outsourcing,motivated by the belief that the social capital concept enables IT outsourcing researchers to capture more of the nuances of the client–vendor relationship in IT outsourcing arrangements. Design/methodology/approach – The paper builds a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life cycle. Past research on IT outsourcing is examined applying the parameters of the framework to identify issues that have been addressed in research on IT outsourcing and to uncover the gaps in past research. Findings – The social capital framework is applied to IT outsourcing which suggests new avenues for future outsourcing research. Research limitations/implications – While past research has identified success factors for IT outsourcing, a significant number of outsourcing arrangement still fail to meet expectations. The research agenda presented in this paper enco...
  • References (49)
  • Citations (6)
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References49
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Information technology IT development in global organisations relies heavily on the transfer of tacit and complex knowledge from onshore units to offshore subsidiaries. A central concern of such organisations is the development of social capital, which is known to facilitate the smooth transfer of knowledge. However, only a few studies in IS research have explicitly examined the role of social capital for knowledge transfer in an IT offshoring context. In this paper, we argue that such knowledge...
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Creolization seems to play a key role in driving success in global IT sourcing, but the impacts of creolization on trust and knowledge sharing between the supplier and the client have not been study. We attempt to theorize why and how creolization affects performance through trust in IT-enabled global services sourcing. In this paper, we theoretically link creolization to trust, knowledge sharing, and performance. In a crosssectional, questionnaire-instrumented field study undertaken in China, w...
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