Examining the Strategic Alignment and Implementation Success of a KMS: A Subculture-Based Multilevel Analysis

Published on Mar 1, 2011in Information Systems Research2.46
· DOI :10.1287/isre.1080.0214
M.N. Ravishankar11
Estimated H-index: 11
(RMIT: RMIT University),
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Dorothy E. Leidner34
Estimated H-index: 34
(Baylor University)
Two important gaps exist in the information systems (IS) alignment research. First, there is scant research on the potential of organizational culture, and specifically subcultures to influence the strategic alignment of IS and organizations. Second, there is a dearth of literature that considers the relationship between alignment and implementation success. In this paper, we address both of these gaps by considering the influence of organizational subcultures on the alignment of a specific IS---a knowledge management system (KMS)---with organizational strategy. Our analysis demonstrates the important roles played by three different subcultures---enhancing, countercultural, and chameleon---in the alignment of the KMS. The analysis also underscores the complementary nature of the alignment and implementation literatures and suggests that they should be used in concert to explain the success of an IS. Drawing on our analysis, we build a subculture model, which depicts the intersection of alignment and implementation. From a managerial perspective, the subculture model highlights three different approaches to managing alignment and implementation. From a theoretical perspective, our paper highlights the need for IS alignment models to be modified, so that subunit-level analyses are incorporated. It also illustrates that organizations confront challenges of alignment and implementation simultaneously rather than sequentially.
  • References (72)
  • Citations (103)
Published on Jan 1, 2007in Organization Science3.26
Liette Lapointe17
Estimated H-index: 17
(Desautels Faculty of Management),
Suzanne Rivard37
Estimated H-index: 37
(HEC Montréal)
While researchers have used a variety of models to explain information system (IS) implementation outcomes, few have analyzed the same project or set of projects with different models looking for complementary explanations. Recognizing the multilevel nature of IS implementation, our study rises to this challenge by conducting an alternate template analysis of three cases of IS implementation in hospitals. First, we explain individual use, group resistance, and organizational adoption with models...
Published on Jun 1, 2006in Management Information Systems Quarterly4.37
Dorothy E. Leidner34
Estimated H-index: 34
(Baylor University),
Timothy R. Kayworth10
Estimated H-index: 10
(Baylor University)
An understanding of culture is important to the study of information technologies in that culture at various levels, including national, organizational, and group, can influence the successful implementation and use of information technology. Culture also plays a role in managerial processes that may directly, or indirectly, influence IT. Culture is a challenging variable to research, in part because of the multiple divergent definitions and measures of culture. Notwithstanding, a wide body of l...
Published on Mar 1, 2006in Journal of Strategic Information Systems4.00
Fons Wijnhoven11
Estimated H-index: 11
(UT: University of Twente),
Ton A. M. Spil12
Estimated H-index: 12
(UT: University of Twente)
+ 1 AuthorsRachel Tjang A Fa1
Estimated H-index: 1
When a company decides to merge with or to acquire another company, a major question is to what extent to integrate the information technologies and the organization. Interpreting merger objectives to proper IT integration strategies is a complex and time-consuming process, due to a lack of explicit understanding of the problems involved. The current literature in this field is meager and has not yet resulted in a theory. For this purpose, we developed a variant of the IT alignment model. In thi...
Published on Oct 1, 2005in Long Range Planning3.36
Michael Beer28
Estimated H-index: 28
Sven C. Voelpel20
Estimated H-index: 20
+ 1 AuthorsEden B. Tekie4
Estimated H-index: 4
To operate effectively, organizations need to ‘fit’ or align themselves with their environment, strategies, capabilities and leadership skills. To compete successfully in a highly competitive and constantly changing business environment, however, organizations also need to attain ‘fitness’ – the capacity to learn and change to fit new circumstances. The concepts of fit and alignment are not new in business literature, yet the record of change – the many failed initiatives most organizations emba...
Published on Sep 1, 2005in Management Information Systems Quarterly4.37
Liette Lapointe17
Estimated H-index: 17
(McGill University),
Suzanne Rivard37
Estimated H-index: 37
(HEC Montréal)
To better explain resistance to information technology implementation, we used a multilevel, longitudinal approach. We first assessed extant models of resistance to IT. Using semantic analysis, we identified five basic components of resistance: behaviors, object, subject, threats, and initial conditions. We further examined extant models to (1) carry out a preliminary specification of the nature of the relationships between these components and (2) refine our understanding of the multilevel natu...
Published on Aug 1, 2005in Communications of The ACM5.41
Casey G. Cegielski16
Estimated H-index: 16
(AU: Auburn University),
Brian J. Reithel13
Estimated H-index: 13
(University of Mississippi),
Carl M. Rebman6
Estimated H-index: 6
(USD: University of San Diego)
A model for quickly sifting through emerging technologies to find the best organizational fit.
Published on Dec 1, 2004in Information Systems Research2.46
Laurie J. Kirsch17
Estimated H-index: 17
(University of Pittsburgh)
In today's competitive environment, an increasing number of firms are buildingcommon information systems, which will be deployed globally, to support their strategic globalization initiatives. These systems are designed to meet the requirements of a diverse set of stakeholders with different business needs, priorities, and objectives. One managerial tool for addressing and reconciling such differences is control, which encompasses all attempts to motivate individuals to act in a manner that is c...
Published on Sep 1, 2004in Information & Management4.12
Grover S. Kearns10
Estimated H-index: 10
(USFSP: University of South Florida St. Petersburg),
Albert L. Lederer42
Estimated H-index: 42
(UK: University of Kentucky)
Only limited empirical evidence has confirmed the effectiveness of strategic information systems planning (SISP)and there is no evidence that investment in mission-critical systems leads to improved performance under conditions of environmental uncertainty and information intensity. This study tests the extent to which such contextual factors impact business dependence on IT and two SISP practices: IT participation in business planning and the alignment between the IT and the business plans. It ...
Published on Sep 1, 2004in Journal of Strategic Information Systems4.00
David E. Avison31
Estimated H-index: 31
(ESSEC Business School),
Jill Jones1
Estimated H-index: 1
(State Street Corporation)
+ 1 AuthorsDuncan Wilson55
Estimated H-index: 55
(UTS: University of Technology, Sydney)
The literature suggests that firms cannot be competitive if their business and information technology strategies are not aligned. Yet achieving strategic alignment continues to be a major concern for business executives. A number of alignment models have been offered in the literature, primary among them the strategic alignment model (SAM). However, there is little published research that attempts to validate SAM or describe its use in practice. This paper reports on the use of SAM in a financia...
Cited By103
Published on Jun 18, 2019in Decision Sciences1.96
Tahir Abbas Syed (University of Manchester), Constantin Blome23
Estimated H-index: 23
(University of Sussex),
Thanos Papadopoulos26
Estimated H-index: 26
(UKC: University of Kent)
Published on Feb 7, 2019
Ning Zhang (CUFE: Central University of Finance and Economics), Bo Liu (CUFE: Central University of Finance and Economics)
Purpose This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment. Design/Methodology/Approach Condition configurations for positive and negative impact for business alignment with RPA. Findings The positive and negative configurations that possibly impact business alignment with RPA. Research limitations/implications There are some human instincts during conditions dichotomization and limited...
Published on Mar 1, 2019in Journal of Strategic Information Systems4.00
Wenyu Du2
Estimated H-index: 2
(Beihang University),
Wenyu Derek Du1
Estimated H-index: 1
(Beihang University)
+ 1 AuthorsWenchi Ying1
Estimated H-index: 1
(Beihang University)
Abstract Blockchain, the technology underlying bitcoin, is an emerging financial technology (FinTech) that is poised to have strategic impacts on organizations. Because it is a new phenomenon, there are few studies on blockchain, and those studies have focused mainly on the technology’s potential impacts, whereas how to effectively implement it in an organization remains unknown. Our study intends to fill that gap. Using affordance-actualization (A-A) theory as the theoretical lens, we conducted...
Published on Jan 1, 2019in Journal of Knowledge Management4.60
Wiliam Acar (KSU: Kent State University), Rami Al-Gharaibeh1
Estimated H-index: 1
(JUST: Jordan University of Science and Technology)
Published on Jan 1, 2019
The chapter describes the theoretical background characterizing the role of IT—business alignment in generating value for organization. The necessity of the analysis of this issue in different business contexts is underlined in the light of different availability of IT solutions and different scope of implemented management methods existing in developing and developed economies—drastically influencing the IT—business alignment and its role for the organization. Moreover, IT reliability is propos...
Published on Oct 1, 2018in Information Systems Frontiers2.54
Khuong Le-Nguyen2
Estimated H-index: 2
(KSU: Kent State University),
Romano Dyerson11
Estimated H-index: 11
(Lond: University of London),
G. Harindranath9
Estimated H-index: 9
(Lond: University of London)
This paper draws attention to a major issue of Knowledge Management (KM) technology implementation: potential sources of incongruence between KM software and the adopting organization. Using the case of a global consultancy firm, the paper explains KM software-organization incongruences as the consequence of differences between organizational and KM software developer’s knowledge work context and practice. Such differences reflect the differing ‘situated’ knowledge work practices that KM softwar...
Published on Sep 1, 2018in Information Systems Journal3.29
Thomas Kude7
Estimated H-index: 7
(ESSEC Business School),
Miroslav Lazic2
Estimated H-index: 2
(A.T. Kearney)
+ 1 AuthorsAlexander Andreas Neff3
Estimated H-index: 3
(HSG: University of St. Gallen)
This study aims at exploring the IT governance capabilities that enable organizations to achieve IT-based synergies. Following existing work on the contextualization of theories and drawing on the resource-based view of the firm (RBV), we develop an RBV of IT-based synergies in two steps. First, we adopt existing context-specific constructs and relationships from prior work on IT governance capabilities, IT relatedness, and synergies to develop a preliminary contextualization of the RBV. Second,...
Sophia Charlotte Volk3
Estimated H-index: 3
(Leipzig University),
Ansgar Zerfass19
Estimated H-index: 19
(BI Norwegian Business School)
ABSTRACTThis article seeks to build a better understanding of the concept of alignment, which has been acknowledged as a central aspect of strategic communication, but never explicitly defined. Building upon a comprehensive literature review and systematization of concepts at the nexus of strategic communication and management research, a working definition and an integrative conceptual framework of alignment of strategic communication are suggested. The new definition describes alignment of str...
Published on Aug 1, 2018in International Journal of Project Management4.69
Alicia Gilchrist1
Estimated H-index: 1
(QUT: Queensland University of Technology),
Andrew Burton-Jones20
Estimated H-index: 20
(UQ: University of Queensland),
Peter Green51
Estimated H-index: 51
(QUT: Queensland University of Technology)
Project management is more efficient and effective when project stakeholders are socially aligned on what the project objectives are and how they should be achieved. This outcome occurs because social alignment reduces the friction amongst stakeholders each time a project management decision is made. Yet, how social alignment develops or dissolves over time in a complex project is unknown. This research develops a dynamic model of social alignment and misalignment, and it identifies some of the ...
Published on Jul 28, 2018
Ning Zhang (CUFE: Central University of Finance and Economics), Bo Liu (CUFE: Central University of Finance and Economics)
Since 2015, Robotic Process Automation (RPA), the software robot, imitate human behaviors to take complicated tasks is more and more popular in various industry. The current references are mainly concepts the case studiess that focused on the dedicated enterprise, however, less of generalization. For the goal of stepping out and going further of find the genera key factors about RPA-Business alignment, researchers will use multi-valued qualitative comparative (mvQCA) method and IT-Business align...