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Knowledge transfer and organizational learning in IS offshore sourcing

Published on Apr 1, 2008in Omega-international Journal of Management Science 5.34
· DOI :10.1016/j.omega.2006.06.008
Ai Ling Chua1
Estimated H-index: 1
(NUS: National University of Singapore),
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore)
Cite
Abstract
Offshore sourcing is the trend where companies look for cheaper offshore resource options to reduce their baseline costs. This involves the retrenchment of more expensive onshore resources to be replaced with cheaper offshore resources. A key activity is the transfer of knowledge from the onshore resources to the offshore resources. This paper is written from an organizational learning perspective, looking at how a global IS department in a multinational bank went about transferring its business application support and development experiences to another insourced location. Specifically, we examine how knowledge is transferred for the five IS body of knowledge (BOK) areas, namely, technology, application domain, IS application, organizational and IS development process knowledge. We find that whilst some areas of the IS BOK are easily grafted, some require intense vicarious and experiential learning using rich media, whilst others are more difficult to transfer. The findings extend the literature on knowledge transfer and organizational learning in the context of the IS BOK.
  • References (38)
  • Citations (105)
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References38
Newest
Published on Oct 1, 2004in Information Systems Journal 3.29
Juhani Iivari29
Estimated H-index: 29
(University of Oulu),
Rudy Hirschheim55
Estimated H-index: 55
(LSU: Louisiana State University),
Heinz K. Klein28
Estimated H-index: 28
(TU: Temple University)
This paper introduces the idea of coding a practically relevant body of knowledge (BoK) in Information Systems (IS) that could have major benefits for the field. In its main part, the paper focuses on the question if and how an underlying body of action-oriented knowledge for IS experts could be distilled from the IS research literature. For this purpose the paper identifies five knowledge areas as the most important parts for an IS expert's BoK. Two of these are claimed as dis- tinct areas of c...
Published on May 1, 2004in Journal of World Business 5.79
Pien Wang3
Estimated H-index: 3
(NUS: National University of Singapore),
Tony W. Tong19
Estimated H-index: 19
(OSU: Ohio State University),
Chun Peng Koh1
Estimated H-index: 1
Based on an empirical study of 62 firms, this paper develops a two-stage model describing knowledge transfer from MNCs to their China subsidiaries. In the first stage, the model proposes factors affecting the extent of knowledge contributed by an MNC to its China subsidiary. In the second stage, the model proposes factors affecting the extent of knowledge acquired by the China subsidiary from its MNC parent. Knowledge contributed by the parent to the subsidiary is affected by two groups of facto...
Published on May 1, 2003in Communications of The ACM 5.41
Jae-Nam Lee22
Estimated H-index: 22
(CityU: City University of Hong Kong),
Minh Q. Huynh1
Estimated H-index: 1
(CityU: City University of Hong Kong)
+ 1 AuthorsShih-Ming Pi3
Estimated H-index: 3
(CYCU: Chung Yuan Christian University)
To achieve complex solutions in the rapidly changing world of e-commerce, it is impossible to go it alone. This explains the latest trend in IT outsourcing---global and partner-based alliances. But where do we go from here?
Published on Jan 6, 2003
Naureen Khan7
Estimated H-index: 7
(Brunel University London),
Wendy L. Currie24
Estimated H-index: 24
+ 1 AuthorsBhavini Desai7
Estimated H-index: 7
This paper presents the findings from an ongoing research study on offshore IT outsourcing. Field work was carried out in India and in the UK to evaluate the scale and scope of outsourcing activities. CEOs and CIOs were interviewed in fifteen supplier firms in India and two customer firms in UK, about strategic positioning in the offshore outsourcing market; benefits and risks from outsourcing; and other demand and supply-side issues. The findings suggest that, though offshore outsourcing offers...
Published on May 1, 2002in IEEE Software 2.94
Ioana Rus12
Estimated H-index: 12
,
Mikael Lindvall4
Estimated H-index: 4
Software organizations' main assets are not plants, buildings, or expensive machines. A software organization's main asset is its intellectual capital, as it is in sectors such asconsulting, law, investment banking, and advertising. The major problem with intellectual capital is that it has legs and walks home every day. At the same rate experience walks out the door, inexperience walks in the door. Whether or not many software organizations admit it, they face the challenge ofsustaining the lev...
Published on Apr 1, 2002in Academy of Management Review 10.63
Rabi S. Bhagat24
Estimated H-index: 24
(U of M: University of Memphis),
Ben L. Kedia22
Estimated H-index: 22
(U of M: University of Memphis)
+ 1 AuthorsHarry C. Triandis29
Estimated H-index: 29
(UIUC: University of Illinois at Urbana–Champaign)
Little is known about the effectiveness of cross-border transfer of organizational knowledge involving dissimilar cultural contexts. We propose a theoretical framework for understanding the significance of four transacting cultural patterns, defined in terms of the dimensions of individualism-collectivism and verticalness-horizontalness, for their potential in moderating the effectiveness of cross-border transfer of organizational knowledge. Drawing foundational support for this new framework fr...
Published on Oct 1, 2001in Academy of Management Journal 7.19
Wenpin Tsai17
Estimated H-index: 17
(PSU: Pennsylvania State University)
Inside a multiunit organization, units can learn from each other and benefit from new knowledge developed by other units. Knowledge transfer among organizational units provides opportunities for mutual learning and interunit cooperation that stimulate the creation of new knowledge and, at the same time, contribute to organizational units' ability to innovate (e.g., Kogut & Zander, 1992; Tsai &
Linda Argote37
Estimated H-index: 37
(CMU: Carnegie Mellon University),
Paul Ingram27
Estimated H-index: 27
(Columbia University)
This concluding article in the special issue of Organizational Behavior and Human Decision Processes on the foundations of knowledge transfer in organizations argues that the creation and transfer of knowledge are a basis for competitive advantage in firms. The article builds on a framework of knowledge reservoirs to show why knowledge transfer can be difficult and to identify the kinds of knowledge that are most difficult to transfer to different contexts. The article develops the proposition t...
Gabriel Szulanski20
Estimated H-index: 20
(UPenn: University of Pennsylvania)
Even though intrafirm transfers of knowledge are often laborious, time consuming, and difficult, current conceptions treat them as essentially costless and instantaneous. When acknowledged, difficulty is an anomaly in the way transfers are modeled rather than a characteristic feature of the transfer itself. One first step toward incorporating difficulty in the analysis of knowledge transfer is to recognize that a transfer is not an act, as typically modeled, but a process. This article offers a ...
Published on Sep 1, 1999in Journal of International Business Studies 7.72
Henrik Bresman10
Estimated H-index: 10
(HHS: Stockholm School of Economics),
Julian Birkinshaw52
Estimated H-index: 52
(LBS: London Business School),
Robert Nobel9
Estimated H-index: 9
(HHS: Stockholm School of Economics)
This paper reports on a multimethod study of knowledge transfer in international acquisitions. Using questionnaire data we show that the transfer of technological know-how is facilitated by communication, visits & meetings, and by time elapsed since acquisition, while the transfer of patents is associated with the articulability of the knowledge, the size of the acquired unit, and the recency of the acquisition. Using case study data, we show that the immediate post-acquisition period is charact...
Cited By105
Newest
Published on Nov 12, 2018in Environment and Planning A 2.46
Philip Müller , Martin Franz7
Estimated H-index: 7
Even though labour has been an important research topic in the field of economic geography for many years, up to now little has been known about transnational labour migration of highly skilled employees in global production networks. This article examines the role and the impact of highly skilled (re-)migrants of Turkish origin who studied and/or worked in Germany for several years in knowledge-intensive business services (KIBS) offshoring. To do so we analyse the empirical case of a German aut...
Published on May 1, 2019in International Journal of Production Economics 5.00
Erica Mazzola7
Estimated H-index: 7
(University of Palermo),
Manfredi Bruccoleri15
Estimated H-index: 15
(University of Palermo),
Giovanni Perrone16
Estimated H-index: 16
(University of Palermo)
Abstract This paper aims to contribute to the open debate in the literature on the effect of global sourcing strategies on firm performance by studying the consequences of manufacturing outsourcing and captive-offshoring for the innovation capability of the firm. We grounded our hypotheses based on the outsourcing and offshoring literature and by narrowing our focus to the effects of persisting in their adoption over time. We tested our hypotheses using data from a sample of 368 manufacturing co...
Published on Oct 19, 2018in Studies in Higher Education 2.85
Visar Hoxha1
Estimated H-index: 1
,
Tore Haugen4
Estimated H-index: 4
+ 1 AuthorsAlenka Temeljotov Salaj3
Estimated H-index: 3
ABSTRACTThe present study investigates the knowledge transfer (KT) processes from Norwegian University of Science and Technology to College ESLG in Kosovo. An inter-organisational knowledge of transfer theoretical framework from the business sector was applied to guide the present study. The data was generated through semi-structured interviews with key university officers, professors, and students in continuous education programmes from College ESLG and documentary evidence analysis from two pa...
Published on Jun 1, 2018in Journal of Information Technology 3.13
Kayode Ejodame1
Estimated H-index: 1
(Lboro: Loughborough University),
Ilan Oshri20
Estimated H-index: 20
(Lboro: Loughborough University)
Backsourcing is the process where a client firm brings previously outsourced services from a supplier back in-house. Traditionally, the existing literature on backsourcing has focused on how firms reach the decision to bring back previously outsourced services. In this paper, we move beyond focusing on IT backsourcing decision to explore the process of backsourcing from a knowledge perspective. The predominant view in the relevant literature argues that the re-acquisition of knowledge by a clien...
Published on Jan 1, 2018in Journal of Business Research 4.03
Christopher Williams16
Estimated H-index: 16
(Durham University),
Susanne Durst13
Estimated H-index: 13
(University of Skövde)
Abstract We explore the transition phase in information system (IS) offshore outsourcing, focusing on ongoing decisions made in a client-vendor arrangement and the implications these decisions have for knowledge at risk. Drawing on time-compression and knowledge at risk literatures we argue that firms will need to make ongoing transitional decisions over time as knowledge intensive work is increasingly handed over from client to vendor. We conduct a longitudinal exploratory case study of a strat...
Published on Dec 1, 2017in Journal of Technology Transfer 4.04
Shu-Hsien Liao28
Estimated H-index: 28
(TKU: Tamkang University),
Chih-Chiang Chen2
Estimated H-index: 2
(USAFA: United States Air Force Academy)
+ 2 AuthorsMin-Ju Yang1
Estimated H-index: 1
(TKU: Tamkang University)
Abstract This study proposes a theoretical model to investigate a sustainable competitive advantage (CA) by developing the absorptive capacity (AC), knowledge transfer (TR), organizational learning (OL) and in Taiwan’s financial and high technology industries. Structural equation modeling is employed to examine the influence between each variable and whether their relationships are varied in these two different industries. The study population comprises the top 100 financial and top 1000 high-te...
Anirban Ganguly10
Estimated H-index: 10
(Global University (GU)),
Debdeep Chatterjee1
Estimated H-index: 1
(Concordia University),
John V. Farr15
Estimated H-index: 15
(UCF: University of Central Florida)
Manufacturing and service organisations have repeatedly stressed the importance of knowledge management and sharing as an integral part of their growth and business strategy. Unfortunately, knowledge sharing (KS) barriers or factors can have a negative influence on a new product development (NPD) project team performance can make it difficult for the organisation to achieve sustained superior performance. The purpose of this research is to identify and explore a set of important KS barriers that...
Published on Oct 2, 2017
Shanthi Gopalakrishnan19
Estimated H-index: 19
,
Melodi Guilbault2
Estimated H-index: 2
,
Abhoy K. Ojha4
Estimated H-index: 4
Purpose With the growth in outsourcing it is imperative to understand the vendor’s satisfaction with IT outsourcing relationships since contractual and relationship factors affect the ability of vendors and clients to work together over time. A recent study demonstrated that relational factors such as trust and information exchange dominated in their ability to explain client satisfaction when compared to contractual factors. The purpose of this paper is to further examine how the relational fac...
Published on May 1, 2017in Journal of Strategic Information Systems 4.00
Angelika Zimmermann8
Estimated H-index: 8
(Lboro: Loughborough University),
Ilan Oshri20
Estimated H-index: 20
(Lboro: Loughborough University)
+ 1 AuthorsAlexandra Gerbasi9
Estimated H-index: 9
(University of Surrey)
Abstract The sharing of knowledge between a firm and its internal or external service suppliers has become an important element of contemporary sourcing arrangements. Moreover, the knowledge based view (KBV) has long suggested that due to stronger cognitive links within firms, internal compared to external service provision creates better conditions for knowledge sharing. Empirical evidence for this claim is however scarce, and the KBV does not explain the mechanisms for more knowledge sharing i...