Reverse logistics goals, metrics, and challenges: perspectives from industry

Purpose – Although the importance of establishing sound metrics is often noted in the logistics literature, few research efforts have examined appropriate metrics for reverse logistics (RL) processes. Through the lens of goal-setting theory, the paper identifies and align salient RL goals and metrics, and uncover some of the most common challenges to RL professionals. The paper aims to discuss these issues. Design/methodology/approach – The...