Integrating IT service management requirements into the organizational management system

IT service provider organizations that have implemented a Quality Management System (QMS) according to ISO 9001 can take advantage of all the efforts made when implementing an IT Service Management System (ITSMS). In order to facilitate the integration of these two management systems, we analyze the existing relations between the requirements of the QMS and the ITSMS. Based on these results, we provide a new Integrated Management System (IMS)...