What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?

Volume: 12, Issue: 2, Pages: 129 - 145
Published: May 18, 2009
Abstract
Chinese call centre industry is now encountering a serious problem of high turnover. This study investigates the relative importance of job satisfaction, organisational commitment and career commitment on turnover intention in Chinese call centres. Data were collected from call centres of three dominating telecommunication companies in China. Multiple regression and dominance analysis are used based on the sample of 231 call centre employees....
Paper Details
Title
What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
Published Date
May 18, 2009
Volume
12
Issue
2
Pages
129 - 145
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