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Web Site Usability, Design, and Performance Metrics

Published on Jun 1, 2002in Information Systems Research2.46
· DOI :10.1287/isre.13.2.151.88
Jonathan W. Palmer15
Estimated H-index: 15
(UMD: University of Maryland, College Park)
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Abstract
Web sites provide the key interface for consumer use of the Internet. This research reports on a series of three studies that developand validate Web site usability, design and performance metrics, including download delay, navigability, site content, interactivity, and responsiveness. The performance metric that was developed includes the subconstructs user satisfaction, the likelihood of return, and the frequency of use.Data was collected in 1997, 1999, and 2000 from corporate Web sites via three methods, namely, a jury, third-party ratings, and a software agent. Significant associations between Web site design elements and Web site performance indicate that the constructs demonstrate good nomological validity. Together, the three studies provide a set of measures with acceptable validity and reliability. The findings also suggest lack of significant common methods biases across the jury-collected data, third-party data, and agent-collected data.Results suggest that Web site success is a first-order construct. Moreover, Web site success is significantly associated with Web site download delay (speed of access and display rate within the Web site), navigation (organization, arrangement, layout, and sequencing), content (amount and variety of product information), interactivity (customization and interactivity), and responsiveness (feedback options and FAQs).
  • References (77)
  • Citations (1284)
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References77
Newest
Published on Aug 1, 2003in Radiology7.61
Harold L. Kundel41
Estimated H-index: 41
(UPenn: University of Pennsylvania),
Marcia Polansky40
Estimated H-index: 40
(UPenn: University of Pennsylvania)
Statistical measures are described that are used in diagnostic imaging for expressing observer agreement in regard to categorical data. The measures are used to characterize the reliability of imaging methods and the reproducibility of disease classifications and, occasionally with great care, as the surrogate for accuracy. The review concentrates on the chance-corrected indices, κ and weighted κ. Examples from the imaging literature illustrate the method of calculation and the effects of both d...
Published on Jun 1, 2003 in SIGMOD (International Conference on Management of Data)
Dale A. Stirling1
Estimated H-index: 1
Published on Apr 1, 2003
Andy Neely49
Estimated H-index: 49
Published on Dec 1, 2001in Information Systems Research2.46
Detmar W. Straub48
Estimated H-index: 48
(GSU: Georgia State University),
Richard T. Watson49
Estimated H-index: 49
(UGA: University of Georgia)
The conduct of net-enabled business, known variously as electronic commerce (EC) or e-Business, has changed the landscape and opportunities for IS research by shifting the focus from internal to customer/partnering systems. The article examines the two primary dyadic net-enabled relationships in the marketplace: B2C and B2B. It also considers issues that extend beyond these two relationships. B2C practice and research are analyzed from: (1) consumer, (2) service, and (3) risk perspectives. Three...
Published on Sep 1, 2001in International Journal of Electronic Commerce3.44
Paul Alpar13
Estimated H-index: 13
,
Marcus Porembski5
Estimated H-index: 5
,
Sebastian Pickerodt1
Estimated H-index: 1
A productivity model for Web sites is developed in which page views are treated as outputs, and Web pages, scripts, and certain other Web constructs as inputs. A non-parametric production function is constructed, based on empirical data for a number of Web sites, making it possible to determine which sites are most efficient at generating Web traffic. For inefficient Web sites, reference sites are given from which they can learn in order to improve their performance. Web sites with special-inter...
Published on Jun 30, 2001in International Journal of Electronic Commerce3.44
David A. Griffith44
Estimated H-index: 44
,
Robert F. Krampf4
Estimated H-index: 4
,
Jonathan W. Palmer15
Estimated H-index: 15
The theory of interface involvement is used to analyze the influence of physical-medium and content-presentation interfaces on consumer response. Consumer responses to print and Web-based catalog stimuli are examined. The results support interface-involvement theory, which holds that a print physical-medium interface is more effective than a Web-based physical-medium interface in stimulating consumer involvement with retailer offerings and a positive consumer response. They also indicate that me...
Published on Mar 1, 2001in Management Information Systems Quarterly4.37
Marie-Claude Boudreau26
Estimated H-index: 26
(UGA: University of Georgia),
David Gefen49
Estimated H-index: 49
(Drexel University),
Detmar W. Straub48
Estimated H-index: 48
(GSU: Georgia State University)
Over 10 years ago, the issue of whether IS researchers were rigorously validating their quantitative, positivist instruments was raised (Straub 1989). In the years that have passed since that time, the profession has undergone many changes. Novel technologies and management trends have come and gone. New professional societies have been formed and grown in prominence and new demands have been placed on the field's research and teaching obligations. But the issue of rigor in IS research has persi...
Published on Mar 1, 2001
Published on Jan 1, 2001in E-service Journal
Gregory M. Rose16
Estimated H-index: 16
,
Detmar W. Straub48
Estimated H-index: 48
Download time has been recognized as one of the most important technological impediments to electronic commerce (EC). Unfortunately, the exact consequences of this impediment are currently ill-defined. The goal of this study is to extend the work of Rose (2000) and Rose and Straub (1999) to examine how the capabilities of technological delivery impacts the success or failure of EC initiatives. Using theories from marketing and the systems response time literature, it is hypothesized that downloa...
Published on Aug 1, 2000in Communications of The ACM5.41
Edith Schonberg25
Estimated H-index: 25
(IBM),
Thomas Anthony Cofino6
Estimated H-index: 6
(IBM)
+ 2 AuthorsSusan L. Spraragen5
Estimated H-index: 5
(IBM)
Cited By1284
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Kyungbo Min1
Estimated H-index: 1
(Yonsei University),
Somin Lee33
Estimated H-index: 33
(Yonsei University)
ABSTRACTAs the number of functions offered by IT devices and services has grown with technological advances, designers have increasingly incorporated factors such as usage frequency and importance into the design of the user interface (UI). In this process, rarely used functions were pushed to the remote corners of the interface; some of these include infrequent but essential functions (“raressential” functions) that can significantly affect the user experience of a service. Despite their impact...
Published on Nov 1, 2019in Applied Ergonomics2.61
Iman Dianat14
Estimated H-index: 14
(Tabriz University of Medical Sciences),
Pari Adeli (Tabriz University of Medical Sciences)+ 1 AuthorsMohammad Ali Karimi (IAU: Islamic Azad University)
Abstract The relationship of Web design attributes (personalisation, structure, navigation, layout, search and performance) and users' personal characteristics to website usability and user satisfaction was investigated among 798 online banking users in Iran. The design and usability of the evaluated websites were not satisfactory from the users’ perspectives. Multivariate regression models indicated that Web layout and performance were the main predictors of website usability, while personal ch...
Supavich Pengnate3
Estimated H-index: 3
(NDSU: North Dakota State University),
Rathindra Sarathy18
Estimated H-index: 18
(OSU: Oklahoma State University–Stillwater),
JinKyu Lee13
Estimated H-index: 13
(OSU: Oklahoma State University–Stillwater)
ABSTRACTThis study investigates how website design features, web page order and visual complexity, influence users’ initial website aesthetic impressions and how such impressions subsequently enhance engagement and intention to use the website. A laboratory experiment was conducted to test the hypotheses using different levels of web page order (high vs. low), visual complexity (high vs. low), and exposure time (one-second vs. no-time-constraint). Overall, the results from structural equation mo...
Published on Feb 28, 2018in Information Systems Frontiers2.54
Xiaolin Lin10
Estimated H-index: 10
(A&M-CC: Texas A&M University–Corpus Christi),
Mauricio Featherman15
Estimated H-index: 15
(WSU: Washington State University)
+ 1 AuthorsNick Hajli10
Estimated H-index: 10
(UT: University of Tehran)
Gender effects remain poorly understood in the E-commerce setting. Using the selectivity model, this research further investigates gender differences in consumer Web-based purchase decisions. Specifically, gender differences in the effects of interactivity, vividness, diagnosticity, and perceived risk on subsequent consumer attitude and online purchase intentions are investigated and explained. An empirical survey-based research study in the e-commerce context found that gender differences exist...
Published on Sep 2, 2019in Information Systems Journal3.29
Yixin Zhang (University of Gothenburg), Libo Liu (Swinburne University of Technology), Shuk Ying Ho13
Estimated H-index: 13
(ANU: Australian National University)
Published on Aug 21, 2019in Corporate Reputation Review
Elena Ageeva (Kazan: Kazan Federal University), Pantea Foroudi8
Estimated H-index: 8
(Middlesex University)
+ 2 AuthorsCharles Dennis27
Estimated H-index: 27
(Middlesex University)
This paper extends the current knowledge of corporate website favourability (CWF) by developing a comprehensive conceptual model of its influence on corporate image, corporate reputation, loyalty and identification. The paper reviews previous studies on corporate websites from the perspectives of marketing, management, corporate identity and corporate visual identity in order to inform our understanding of the antecedents and consequences of CWF. The propositions and the conceptual framework pre...
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