Managing the it Alignment Gap in Turbulent Times — An Inside View

In this paper the CIO of a large shipping company describes the challenge of IT-alignment in turbulent years from 2004 to 2010. Our research questions are; how should the CIO relate to a dynamic alignment gap where the business environments are turbulent. How should the CIO understand and manage the IT alignment gap when there is a difference between the espoused and real business strategy? Our framework addresses the interplay of business...