A multi-theory approach to understanding the business process outsourcing decision

Volume: 50, Issue: 3, Pages: 505 - 518
Published: Jul 1, 2015
Abstract
This paper proposes a framework for understanding location distance and governance model choice in the business process outsourcing (BPO) decision. Much of the current international business (IB) literature employs location-specific factors alone to explain the BPO decision, and this literature is dominated by studies of the offshore location option, with limited attention given to the local and nearshore location distance options as...
Paper Details
Title
A multi-theory approach to understanding the business process outsourcing decision
Published Date
Jul 1, 2015
Volume
50
Issue
3
Pages
505 - 518
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