Business process outsourcing: an approach to gain access to world‐class capabilities

Purpose This paper sets out to review the different types of outsourcing, its drivers and process, and to identify world‐class capabilities that host organisations can leverage. Design/methodology/approach This paper is primarily based on a review of literature. Findings Outsourcing helps the organisation to achieve higher levels of value creation for the final customer. Drivers of outsourcing emanate from organisational initiatives, improvement...