A Field Study of New Employee Training Programs: Industry Practices and Strategic Insights

Published on Nov 1, 2015in Cornell Hospitality Quarterly
· DOI :10.1177/1938965514554211
J Brucetracey25
Estimated H-index: 25
(Cornell University),
Timothy R. HlNKlN21
Estimated H-index: 21
(Cornell University)
+ 4 AuthorsDavid Thorek1
Estimated H-index: 1
(Cornell University)
Given the importance of well-designed and well-executed training programs, it is important to learn more about the content and design of effective training programs for new employees, particularly those that have been implemented in the hospitality industry. Through a field study assessment of pre-opening training programs that have been implemented by fifteen hotel firms and sixteen restaurant companies, we found that hotels and restaurants spend approximately the same time on pre-opening training for new staff, with the exception of restaurant managers, who receive significantly more days of training than do their hotel counterparts. In addition, there were substantive differences in the amount of pre-opening training based on firm size and whether the company was publicly traded or privately held. We also found that the majority of pre-opening training is designed and delivered by corporate staff, and a balance of active and passive training methods are used for facilitation. Finally, although our surv...
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